Shipping policy

Shipping Policy

KALSADA — Shipping & Processing Information

Thank you for shopping with KALSADA! We appreciate your patience and support. Please review our shipping policy before placing your order.

Preorder Items

Most KALSADA collections are released through a preorder system. This allows us to produce items based on customer demand while minimizing unnecessary inventory and waste.

Production Time: 7–12 Business Days

  • Production begins after the preorder window officially closes, unless otherwise stated on the product page.
  • Please allow approximately 7–12 business days for production before your order is ready to ship.
  • Business days exclude weekends and U.S. federal holidays.
  • Once production is complete, orders will be prepared for shipment.

Please note: Production timelines are estimates and may vary due to order volume, material availability, or unforeseen production delays.

Ready-to-Ship Items

For items that are currently in stock and do not require production:

Processing Time: 1–5 Business Days

  • Orders are typically processed and dispatched within 1–5 business days after purchase.
  • Processing times exclude weekends and U.S. federal holidays.
  • Orders placed during weekends or holidays will begin processing on the next business day.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Delivery times vary depending on your location, shipping carrier, and selected shipping method.

Please note that shipping transit times are separate from preorder production times and ready-to-ship processing times.

Orders Containing Preorder & In-Stock Items

If your order contains both preorder and ready-to-ship items, your entire order may be shipped together once all items are available.

We recommend placing separate orders if you would like your in-stock items shipped sooner.

Shipping Delays

While we do our best to meet our estimated timelines, occasional delays may occur due to production schedules, high order volume, carrier disruptions, or circumstances beyond our control.

If a significant delay affects your order, we will communicate updates and available options as required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Damaged, or Missing Packages

If your package arrives damaged or is missing, please contact us with your order number and details of the issue.

We will review the situation and assist with the appropriate next steps.

Contact Us

For questions regarding your order, production status, or shipping information, please contact us through email or Instagram.

Email: KalsadaFoundation@gmail.com

Instagram: @kalsada.mnla

Website: https://kalsada.us

Thank you for your patience and for supporting KALSADA.